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Systems engineering / Applied AI

AI and software
for better service delivery.

We help social service organisations make clearer decisions and support people more effectively through practical AI, workflow software and connected data systems.

Discuss your project Explore the work

DATA + SYSTEMS + AI

Building the foundation for useful AI.

Useful AI starts with the information and workflows behind it. Clear records, connected systems and well-designed processes help teams get more reliable, relevant results from their AI tools.

We design the data structures, integrations and software that make this possible, alongside the AI itself. If your starting point is scattered spreadsheets or disconnected systems, we can help build that foundation first.

SELECTED WORK

Practical tools. People at the centre.

01

Data architecture

Connected records for families and support

Delivered foundation

Linked records and a data dictionary now support a live staff dashboard, giving teams a consistent foundation for family history, follow-ups and reporting.

  • Keep a history of household memberships and support relationships, alongside dated interactions and follow-ups.
  • Validate imports for missing fields, duplicate IDs, date formats and broken record links, with a data dictionary for consistent reporting.

UML / ERD · Data dictionaries · Import validation

An anonymised relational model linking people and households through dated memberships, with support relationships connected to interactions and follow-ups.
Relationship history · Simplified data modelEnlarge image
02

Mapping and decision support

Geospatial Visualiser

Working application

A packaged staff application brings household coverage, volunteer shortlisting and missing-data checks into one view, helping community teams organise support closer to home.

  • Shortlist volunteers by distance, language, availability and capacity, with the checks visible beside the map.
  • Filter by area and support status, identify missing location data, and compare survey results over time.

Python · Streamlit · pandas · PyDeck

Geospatial Visualiser with a Singapore household map, area filters, coverage totals and data-quality checks, using fictional data.
Household coverage and data gaps · Fictional demoEnlarge image
03

Document and data Q&A

Private AI Chat

Working application

The working application turns uploaded records into answers, Excel workbooks and PowerPoint drafts for staff to review. Documents and data are explored in a privately hosted AI workspace.

  • Summarise uploaded records, compare reporting periods and ask for the figures behind an answer.
  • Turn the results into downloadable Excel workbooks and PowerPoint presentations, then refine them in the same conversation.

React · Node.js · SQLite · Qwen integration

Private AI Chat summarising July-to-August changes in households supported, visits and pending follow-ups from fictional service records.
Service activity and follow-ups · Fictional dataEnlarge image
04

Community coordination

Community AI assistant

Alfred AI

Operational since September 2025

Scheduled summaries bring conversations from multiple community groups into one admin overview, helping administrators identify questions that need a response, without reading every WhatsApp thread.

  • Scheduled daily and weekly briefings bring discussion themes, shared resources and open questions into one admin view.
  • Ask questions in chat, interpret shared images and request research that returns as a report.

WhatsApp integration · Multimodal AI · Scheduled workflows

Real Alfred AI WhatsApp response bringing activity from several community chats into one admin overview, with personal names and client branding redacted.
Multi-chat overview · Actual screenshotEnlarge image
Daily summary, part 1Daily summary, part 2

SERVICES

What we can build for you.

AI applications

AI assistants that help staff find answers in documents, summarise information and prepare reports for review.

Workflow software

Software built around the way your team works, making it easier to record information, prepare reports and follow up on tasks.

Data systems

Bring scattered records together, check for missing or incorrect information, and make it easier to use for reporting and AI.

WORKING TOGETHER

From design to handover.

  1. 01

    Design

    Understand the needs of your team and the people you support. Agree on what to build first and how it will help.

  2. 02

    Build

    Develop a working version and test it with your staff. Refine it around everyday tasks, with staff review built into any AI features.

  3. 03

    Deliver

    Put the system into use, train your team and provide clear instructions. Agree on ongoing support, maintenance and costs before launch.

THE FOUNDER

Dylan Lau.Founder & Director

Dylan AI & Software Solutions Pte. Ltd.

My background is in systems engineering and public-sector digital transformation. Today I build AI, data and software solutions for social service organisations in Singapore, helping teams support caregivers, families and communities.

I lead the design, development and delivery. You work directly with me, from design through to launch and handover.

I put my name in the company because I take personal responsibility for the work.

Dylan AI logo: AI & Software Solutions

Clarity through AI and software.

The D in our logo stands for Dylan. Its four sections represent the structure we bring to data. At the centre is a person with a bright head, symbolising clarity for the people our technology serves.

Through AI and software, we turn data into clarity, helping people navigate uncertainty with confidence.

GET IN TOUCH

What would you like to improve?

Tell us where your team is getting stuck, whether it is reporting, follow-ups or disconnected records. You do not need a technical solution in mind.

Tell us what you would like to improve

A short description is enough. Please leave out confidential or sensitive personal information.

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