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Practical technology. Human purpose.

More time
for people.

AI and software, built around the way your team works.

Tell us what you need Take a look

Less time connecting the dots.
More room for the work that matters.

Dylan AI · SingaporeScroll to explore 01 / 06

02 / What we do

Make the everyday
work better.

Custom tools for social service organisations and community teams. Start with what your team needs.

01

AI applications

Find the answers you need.

Ask questions about your records. Summarise information. Prepare a first draft.

02

Workflow software

Keep good work moving.

Connect everyday tasks, reporting and follow-ups.

03

Data systems

See the whole picture.

Bring scattered records together so they are easier to find and use.

03 / Project example

Busy chats.
Clearer follow-ups.

Alfred is a WhatsApp assistant built for Thriving Parents Group (TPG), a community of 700+ caregiver members. It helps volunteer admins follow discussions, understand shared information and spot requests needing attention.

Alfred mainly runs on our own computers to help keep costs low. It can also use cloud AI when needed, while admins review the results and decide what to do next.

Supporting TPG WhatsApp chats since September 2025.

Tell us what your team needs See what it does

October 2026

A month of support.

Chat activity

Messages received
3,801
Images analysed
251
Links processed
361

Sent to the admins

Summaries delivered
35
Admin alerts sent
11

Six ways Alfred helps

Built around the work of TPG admins.

Daily and weekly summaries

Bring key discussions, shared resources and open questions into daily summaries and weekly digests.

Answers to questions

When admins tag Alfred in the admin chat, it uses recent discussions and quoted replies to help answer their questions.

Reading images

Recognise text and visual details in shared images, so useful information can inform the conversation.

Reading shared links

Read accessible public webpages to add context and help explain what members have shared.

Admin alerts

Highlight unanswered requests, privacy or consent concerns and possible urgent wellbeing needs for admin review.

Group admin

Support authorised admins with private quiet-hours reminders, membership notices and group membership checks.

How Alfred works, data handling and screenshots

Behind the scenes

AI support, with people in charge.

Local AI to control running costs.

Monitoring, replies and summaries use local AI first. This reduces routine cloud AI usage and helps keep running costs manageable.

Cloud AI when needed.

Alfred can send relevant chat information to cloud AI for processing when needed. This provides another way to complete tasks and helps the service keep running.

People lead the response.

Alfred brings information together and flags items that may need attention. TPG admins review the context, decide how to respond and provide the human care behind the group. Alfred supports their judgement. It does not replace emergency services or professional care.

Identifying details have been removed from the screenshots shown here.

Real Alfred AI WhatsApp response bringing activity from several community chats into one admin overview, with personal names and client branding redacted.
Multi-chat overview · Actual screenshotEnlarge image
Daily summary, part 1Daily summary, part 2

04 / Selected work

Real tools.
Practical possibilities.

Practical experience with community teams.

Bloomberg Data for Good Exchange (D4GX)

Community data, put to work.

Work by Dylan Lau with the participating community teams.

Home for Good

Data that supports foster families.

A dashboard brings scattered spreadsheets into one view, helping the team track family support, volunteers and programme outcomes.

Read the Home for Good post

CaringSG

Connected records for community work.

Connected records and tools for everyday tasks, built on the work of CaringSG and its D4GX mentors.

See the team photo
01

Data systems

Connected records

A clearer picture of the people you support.

Connected records for families and support

Connected records help staff see family history, support received and follow-ups in one dashboard.

  • See who belongs to each household, who supports them and what has happened over time.
  • Check new records for missing information, duplicate entries and errors before adding them.
An anonymised relational model linking people and households through dated memberships, with support relationships connected to interactions and follow-ups.
Relationship history · Simplified data modelEnlarge image
02

Maps for community support

Support, on a map

See families, volunteers and available support on a map.

Geospatial Visualiser

A mapping tool helps staff find nearby volunteers and see where families receive support.

  • Find suitable volunteers by distance, language, availability and how much support they can offer.
  • View families by area and support received, spot missing addresses and compare survey results over time.
Geospatial Visualiser with a Singapore household map, area filters, coverage totals and data-quality checks, using fictional data.
Household coverage and data gaps · Fictional demoEnlarge image
03

AI for documents and data

Answers from your records

Ask questions and create reports from your documents and data.

Private AI Chat

Ask questions about uploaded records and turn the answers into Excel reports or PowerPoint drafts. The tool runs in a privately hosted AI workspace, with staff reviewing the results.

  • Summarise records, compare months and check the figures behind an answer.
  • Download the results as Excel workbooks or PowerPoint presentations, and ask for changes in the same chat.
Private AI Chat summarising July-to-August changes in households supported, visits and pending follow-ups from fictional service records.
Service activity and follow-ups · Fictional dataEnlarge image

05 / Working together

Start with a problem.
Build what helps.

Tell us what your team needs to do. We will work with you to turn it into a practical tool.

  1. 01

    Understand the problem.

    Explore how your team works, what gets in the way and which solutions would help.

  2. 02

    Build with you.

    Try a working version on everyday tasks. Share feedback and improve it together.

  3. 03

    Refine together.

    Support your team through the run-in period, resolve issues and fine-tune the tool based on everyday use.

A personal family project Alfred with a voice 2-minute prototype demo

Speak to AI, without typing.

A personal project by Dylan to help his own parents use AI through natural conversation, without typing or navigating a chat interface.

A small voice device makes it easier to ask questions and get useful family updates.

  • Speak naturally in English or Mandarin.
  • Check the family calendar and location updates for family members.
  • Get weather and useful daily information.
Discuss your idea
Personal family project · Work in progressWatch on YouTube ↗

06 / A good place to start

What could
work better?

Tell us about your team and what is taking time or getting in the way. We can explore what would help.

You do not need a technical solution in mind.

Founder

Dylan Lau
Tell us what you would like to improve

A short description is enough. Please leave out confidential or sensitive personal information.

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